Oura's Return Policy
You may return or exchange your fully functional and undamaged Oura Ring for any reason within 30 days of receipt of your original order (the day you receive your ring in the mail) for a refund or exchange. Returns should include everything in the original purchase: Oura Ring, charger, and USB-C cable.
Shipping and handling charges from your original order, including other customs fees, are non-refundable. Refunds are made in the same currency as the original payment and will reflect current exchange rates.
Refunds can only be returned to the original purchaser.
Submit a Return/Exchange Request
To return or exchange an Oura Ring from a B2B order, please email our support team at partnersupport@ouraring.com.
To expedite your request, please include the following information:
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Full name:
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Shipping address:
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Phone number:
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Sales Order (if you have it)
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Ring Serial Number:
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This can be found by doing one of the following:
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Open your Oura App and select the ring icon in the top right corner. Swipe to the right from the "My Oura Ring" page to find the ring's serial number. Screenshot this information and send it to us.
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Scan the QR code on the inside of your ring and send the details of your scan to us.
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Please take a clear, high-quality photo of the QR code on the base of the original white box your ring set came in and send it to us.
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Return or Exchange:
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If returning for an exchange, please include your preferred ring size, color, and model:
Guidelines
We allow only one return or exchange per item. This means you can return your original ring once for a refund or exchange it once for a size change of the same ring.
A return for a refund is not possible after an exchange has already been completed.
We do not allow returns and exchanges within the same transaction for multiple ring orders. You must do separate transactions if you'd like to return one ring and exchange another within the same order.
More information about the return or exchange process can be found in our Return & Exchange FAQs.