Exchange
Even Exchange
You can request an even color exchange or any size exchange within 30 days of shipment.
Color | Heritage | Horizon |
Black | $299 | $349 |
Silver | $299 | $349 |
Stealth | $399 | $449 |
Brushed Titanium | N/A | $449 |
Gold | $449 | $499 |
Rose Gold | N/A | $549 |
Ex: black can be exchanged for silver because they are at the same price point
Upgrades
Are not allowed for bulk orders or the deposit flow. If you would like to purchase an upgraded style, the order will need to be returned for a refund and repurchased.
Ex: silver cannot be exchanged for gold
Downgrades
Are only permitted with orders that have not been billed yet in the Deposit Flow. Once an order has been billed, downgrades are not allowed.
Ex: gold cannot be exchanged for black once billed
Bulk orders
Not allowed
Return for a Refund
Bulk Order
You're entitled to return or exchange an Oura Ring that is in full working condition and undamaged for any reason within 30 days of receiving your order for a refund or exchange. Please note, that shipping and handling fees from your original order are not refundable. Refunds will be issued to the original for of payment.
Deposit Flow
An admin
Once an end user places their order, all purchases are final and a refund is not allowed.