When using the deposit flow, the admin is required to pay the the highest tax percentage, to cover any anticipated taxes in certain locations. Once the member has placed their order, the tax rate will be calculated to their shipping location.
What is returned automatically at the end of the month:
- residual or unused allocated funds AFTER an order is placed
- includes remaining tax and/or unused funds for a certain ring finish (ex: you allocated enough to pay for the highest priced ring, and the end user chose a lower cost ring (silver).
What is NOT returned automatically:
- unredeemed deposit allocations for a member
Please reach out to our Support team using the contact button at the bottom of any page within Order Hub, if you would like to cancel and refund an unused deposit.
Note: if you have placed an order in error, include the Sales Order number when reaching out to our Support team, to resolve this as soon as possible.