Deposit Flow

Note: Your billing address must be in the Eurozone or the United States. See Countries Shipped for more details. 

Step-by-Step Process:

1. Place a Deposit > Start a Deposit
   
   
   
2. Select your ring style(s)
   1. Note: you can select Gen3 and OR4 together on the same deposit
   2. You can set up an allocation that contains specific styles and finishes, covers the full amount, or covers a partial amount.
      
      
      
3. Allocation Total
   1. Full Amount: Select the finishes you want to cover. It will calculate the deposit amount from the highest priced SKU.
      1. If the receipent chooses a cheaper SKU, you will receive a refund for the remainder on a monthly basis. See: Credits and Refunds.
   2. Partial Amount: Check the box that says partially covered ring cost. You can then cover a percentage or a dollar amount.
      1. For example, If you allocated $299 (plus tax and shipping) and the recipient decided to order Heritage Gold, they would be responsible for the difference between $449 and $299.
      2. Remember that if you receive a hardware discount, you may want to choose that amount rather than the original ring price. Ex: $299 with a 10% = $269.90.
         1.  Note: If you want the recipient to be able to pay the difference for any style, you must select all finishes. Whatever you allocate will then count towards the total cost.
            
            
4. Membership & Quantity Section
   1. Select a 1, 2, or 3-year membership with your purchase.
      1. If you want the end-user to pay for their membership monthly, select no membership.
   2. Then, enter the total number of rings you want to include in your deposit. You will be able to assign these to the recipients in step 9.
      1. Ex: If you want to allocate five rings, you would enter 5.
         
         
         
5. Click Calculate Your Deposit
   
   
   
6. Review your deposit total, including a tax estimate and shipping costs.
   1. The tax estimate will be the highest %, as it can not determine where the order is shipping.
      1. Note: admins will receive a monthly refund for the remaining tax not used on the order(s).
         
         
         
7. Add or select your saved payment information.
   1. There are two options: ACH (US ONLY) or Credit/Debit Card.  
      
      
8. Click the ACH or Credit/Debit Card option you would like to pay with
   1. Then, click on Make a Deposit to submit your payment. 
      
      
      
9. Allocate funds for your Customer Deposit
   1. You will be directed to this page to allocate funds for members using the newly created deposit.
      1. Select Upload Users via CSV OR Add User to add each user manually.
         1. Note: You must allocate all rings to your deposit simultaneously. If you have four rings on the same deposit, you can't enter "1" and revisit and enter the remaining "3" on the order.
   2. If you exit this screen before allocating the funds or want to come back to the deposit at a later time:
      1. Click Order History from the home screen
      2. Continue Deposit Order
      3. Allocate funds to members
      4. Add User
         
         
         
10. Upload Members
    1. If you add each user manually, skip to Step 12 once finished.
    2. CSV: Download the CSV Template.
       1. Note: If you are having trouble downloading the CSV template, see the bottom of this page for a copy
          
          
          
11. Formatting your CSV File
    1. Add your information to each column following the format below: 
       
       
    2. Save the file as a CSV
    3. Upload your CSV by selecting Choose Files.
       1. Once the file has been added, click on Upload Users.
          
          
          
12.  

    Click Submit 
    1.  

       It can take up to 12 hours for funds to be allocated
    2. Each member should receive an email notifying them to go to orderhub.ouraring.com to create their account. They may need to check their junk or spam folders as well.
       1. If they do not receive an email, they can go to orderhub.ouraring.com and select "set password," following the instructions for resetting their password to log in for the first time