If you have placed an order in error, please contact our Support Center at the bottom of any page of Order Hub as soon as possible. Please include the Sales Order number associated with your order so our team can quickly resolve any issues.
When using Make a Deposit to place orders, any residual or unused allocated funds will automatically be returned to your account as a credit. This applies to orders that have been redeemed or placed by your members. For example, you allocated to pay for higher priced ring choices but your member choose a lower cost ring, those unused funds will be returned to you.
When using Make a Deposit, the admin is required to pay the highest tax percentage to cover any anticipated taxes in certain locations. Once your member has placed their order, the tax rate will be calculated correctly to their shipping location. Those remaining taxes will be returned to the admins account as a credit.
Each month, our system will refund any credits that have accrued on your account. This does not apply to unredeemed orders from your members. To cancel and refund any unredeemed allocated rings for members, please contact our Support Center at the bottom of any page of Order Hub.